Every medical encounter carries the risk of an adverse outcome. Physicians who learn and practice the fundamental principles of risk management can prevent the inconvenience, expense, and pain of a malpractice suit.

Technical excellence is only part of the equation for meeting patient needs. This software seminar teaches communication skills that build relationships, reduce malpractice claims, improve patient satisfaction, encourage compliance, and enrich the physician's practice. Implementing these techniques takes no more time than a standard encounter, yet produces better outcomes.

Other topics include a exploration of the patient's experience of illness, clinical decision-making and strategies to lessen the impact of managed care on primary care practice.

A fresh approach to learning. The program's unique structure allows the reader access to collected knowledge from over 600 published articles, 125 tables and graphs, and hundreds of hyperlinks to more detailed information. Also included are: "live" simulated interviews to exercise interviewing strategies, selected quotations from medical philosophers through the ages, a library of actual malpractice cases, further reading suggestions, and Internet links.

This program brings critical information to the busy clinician. It is a valuable educational tool and a practical reference that complements any physician's clinical library.

Accredited by the American Academy of Family Physicians for 11 Prescribed Hours (equivalent to AMA Category I hours for purposes of the AMA Physician Recognition Award and state licensing requirements.) This includes the Texas Board of Medical Examiner's ethics requirement.

System Requirements: IBM-compatible Pentium class multimedia computer. Windows 95/98, XP, 2000