This software seminar is a self-guided interactive tutorial that teaches physicians how to manage both the clinical and interpersonal aspects of emergency encounters. The program identifies the most common pitfalls of emergency medical practice, reveals the sources of legal exposure, and presents both clinical and interpersonal interaction strategies which minimize legal risk.
There are seven individual sections supported by over 260 references and an integrated post-test for CME credit. The didactic material is interspersed with patient management vignettes that illustrate pertinent points and allow the physician to interact with the material. Graphics, text, tables, and vignettes blend in a manner which is visually appealing and engages the user's interest. Just enough humor is contained in the material to motivate the physician to continue and to make studying a pleasant task.
The program covers the COBRA/EMTALA regulations, discharge and disposition issues, and proper construction of the medical record. Two patient management scenarios in which multiple patients and family members must be handled under adverse circumstances will challenge the emergency physician's skills. These individual patient management sections allow the physician to provide care for a full ED encounter for three challenging simulated patients. The questions in these sections illustrate the value of communication and risk management strategies in the clinical setting.